Orders

View online, in-store, booking settlement, and write-down orders; fulfill delivery and collection; refund and correct tenders.

List filters

Toggle Active, Shipped, Collect, and other chips to narrow the list. Search by order number, email, name, or tracking. The channel column distinguishes online checkout, in-store / POS sales, and related types. Active orders may also show as a badge on the Orders link in the admin bar.

Fulfillment

1. Open an order to see line items and customer details.
2. For delivery orders, select items to ship and enter tracking.
3. For collection orders, mark items ready, then mark picked up when the customer collects.
4. Use Print pick slip when you need a packing PDF.

Tax documents

When tax invoices are enabled under Settings → Store, download Tax invoice and Credit note PDFs from the order (and related flows). Appointment fees can be included or excluded via Settings → Bookings → General.

Refunds

From the order detail, open Refunds → Refund:

1. Choose items or Refund total, add a reason, and optionally send a refund email.
2. Pick a Refund method — record Stripe or Square (you still process the money in that provider’s dashboard), return to a Gift card when the sale used one, or credit a Customer deposit when the order has a linked client.

Always start the refund in TatShop so stock, gift card balances, and deposits stay correct — then complete any card refund in Stripe or Square if needed.

Payment tenders

Use Payment tenders → Correct manuals to change which manual method was recorded. Amounts stay the same; Square, Stripe, and gift card tenders cannot be edited here.

Write-down orders

Stock write-downs from POS appear as write-down orders. Reverse them from Reversals on the order (or from Products → Adjustments) to restock.

Related sales

Counter sales are taken in Point of sale. Appointment settlements are finished from Bookings → Settle booking.