Email and SMS

Customise customer-facing email copy, and review outbound email and SMS from the notifications log.

What you can edit

Under Settings → Email templates, each template has an intro (and sometimes a footer) in markdown. Use previews before saving. Product tables, tracking links, deposit pay buttons, gift card details, and totals are inserted by the system.

Booking confirmation, reminder, pre-appointment, and post-appointment copy is edited under Settings → Bookings (Reminders tabs), not only under Email templates.

Outbox

Contacts → Notifications shows queued and sent messages (email and SMS). Resend or cancel from there when needed. Password resets are omitted for privacy.

Notification addresses

Settings → System → Email notifications:

• Shop order notifications — new online orders.
• Contact form notifications — enquiry alerts (falls back to shop order addresses if empty).
• Deposit notifications — deposit paid alerts (no admin email if empty).

SMS

Booking confirmations can be configured to send via SMS. We currently only support SMS to Australian mobile numbers.

Contact confirmation

When enabled, customers can receive a confirmation after submitting the booking / contact form. Toggle and related options sit with the contact form and email settings.